The order and delivery terms below apply to all our Valued Customers, regardless if you read them or not. Regretfully, in case of dispute, we cannot accept apologies that you are not aware of them. By having pushed  Submit order  button, we consider you have accepted and acknowledged this agreement.

Definitions

• Seller ( who organizes delivery ) : SzivNet Flower Delivery Service ( E-mail address and telephone see at the bottom of this page, tax registration number : 60792307-1-36, Hungary )
• Customer : who pays for products and services selected
• Recipient : for whom delivery is done.
• Supplier : local florist shop or partner of SzivNet Flower Delivery Service who physically ships products to the Recipient

Customer acknowledges hereby the following :

1. upon order submission, Customer ackowledges that Seller works at the prices on this website, any other sources are null and void. Seller reserves the right to change pricing. Seller confirms orders by sending mail to Customer's E-mail address. Upon payment for the order, a sale and purchase contract between distant parties will come into existence between Seller and Customer.

2. since flower arrangements are special hand-made products, this is why there are no two fully identical bouquets and there may be slight differences compared to the picture selected on Seller's order submission page. The product will always be similar in its contents and outlook to the picture Customer has chosen. If Customer has ordered accessories to the flower arrangement, the availability of those depends on the stock or purchase possibility of the given florist. Seller cannot take any responsibility because of lack or unavailability of accessories.

3. there might be a lack in availability or difference of flowers and accessories due to season and current stock at the given Supplier. In case of a reasonable difference, Seller will notify Customer and substitute the requested item with something being similar to the original order. Slight differences from originally submitted order because of this reason cannot be regarded as Seller's defective or bad performance.

4. since flower delivery is a very confidential and personal thing, Seller will always act with the possible highest attention and care so that Recipient's joy and pleasant surprise would be assured.

5. Customer has to supply correct delivery data. Seller cannot be liable for any failure or bad performance because of such incorrect information.

6. the ordered arrangement will always be delivered personally from hand to hand by Supplier's staff at the nearest local florist to the Recipient in Hungary and by a partner florist network in other countries. Seller never ships by post or by courier service companies such as DHL. Seller and Supplier will make every effort to comply with delivery time requested by the Customer, but cannot take any responsibility for delays originating from circumstances beyond its control such as bad weather conditions, traffic jam, accidents, burglary committed against our shops, fire, terrorism, demonstrations, other vis maior cases, etc. Delivery delay in these mentioned cases are not to be considered as late or faulty performance. Seller will immediately try to notify the Customer in such cases and will deliver as soon as these mentioned circumstances are over or have been moved out of the way. Deliveries can only be done to locations accessible by vehicle on paved public road.
   Seller's shipping charges to all settlements in Hungary as well as to some locations in neighbouring countries can be found here ( in Deutsch hier ).

7. in case of orders to Hungary, Seller accepts delivery deadline with a three hours' punctuality. For instance, if Customer wants his present to be delivered at 14 P.M., it can be done anytime between 12.30 P.M to 15.30 P.M. Exceptions are weddings and funerals, in these cases Seller delivers always on time. If Customer wants a timely delivery in other cases, Express delivery service must be ordered for this purpose, then the concerned shipment will have priority before others and will be delivered on time, even within one hour if needed.
   In case of shipments to other countries, specific delivery time within the requested day cannot be generally accepted, except for weddings and funerals. Those are shipped everywhere always on time. In peak flower seasons such as Valentine, Women's Day and Mothers' Day, some delays may occur.

8. if Recipient is not present at the given address, Supplier delivers to the hands of a neighbour, a relative at the same address or to a collegaue at the same office or workplace.

9. Seller cannot guarantee to deliver to the Recipient's hands in hospitals, hotels, military barracks and any other places where Supplier's staff are not permitted to enter. Depending on the situation, the arrangement will then be left at the doorman, security guard, hospital personnel or receptionist, etc., and shipping is to be regarded as orderly completed in these cases. If delivery cannot be successfully done by all means for the first time, Customer has to pay for repeated delivery, at least 14 US dollars ( 3080 Forints ) in each case. Repeated delivery is available in Hungary only.

10. if Recipient or any person acting in his or her behalf has orderly received and accepted the present, no complaint is possible about it any more. If Recipient or any person acting in his/her behalf refuses accepting the present because of any reason, it shall be regarded as if delivery has orderly been completed.

11. if the arrangement gets damaged during the transportation, it will be replaced or it will not even be given to the Recipient at all and a new one will be delivered instead.

12. if delivery is not done by our own network, (eg. deliveries outside Hungary), we reserve the right to slightly modify the order depending on the available selection of the partner florist company. Because of this, no liability can be taken and no compensation is provided. We can offer no compensation for occasional small divergences from delivery time committed by its partner companies.

13. currently applicable minimal order values :
    • deliveries to Hungary :   45 USD ( 10000 Forints ) + delivery fee to locations where we do not have a local florist
    • orders to any other countries, except for funeral wreaths :  159 USD ( 35000 Forints ) - including all delivery costs
    • funeral wreaths to all countries outside Hungary :   318 USD ( 70000 Forints ) - including all delivery costs, on time

14. in case of Hungary, if there is no local florist in the Recipient's location, Customer has to pay shipping charge based on the distance calculated from Seller's nearest florist. If Customer fails to do so, it will be subtracted from the price paid for the selected arrangement provided it is high enough. The final remaining value of the arrangement cannot go under the minimal order value mentioned above, in that case, either. If it does and we cannot deduct the applicable shipping charge, Seller will not deliver.
    If the value of arrangement reaches 270 USD ( 60000 Forints ), free shipping is offered to the whole territory of Hungary.

15. Seller's current prices and discounts are communicated on this website. Additional loyalty discounts are available for returning customers which are visible on the order submission page.
    In case of deliveries to regions to Slovakia, Slovenia, Croatia, Romania, Ukraine, Austria and Serbia being close to the border - against payment of a shipping charge calculated from our nearest florist in Hungary - pricing will be the same as listed on the website. In case of deliveries to Serbia and Ukraine, double shipping charge has to be paid. To some locations of such, shipping charges can be seen here ( in Deutsch hier ).
    We have no set price list for deliveries to all other locations, an individual offer will be issued in each case depending on the current terms and prices of the partnering florist company in the given country.

16. available payment methods are listed on the order submission page. Customer has to pay always in advance and within deadlines written next below. Supplier will not collect payment personally from Customer at his residence address and it is not possible to pay after shipping. If Customer pays more than agreed, Seller will not refund extra payment, but will use it up for the ordered arrangement.

17. payment deadlines are calculated from the time of order placement
    Seller is waiting for Customer's payment 10 days by bank transfer from outside Hungary, 1 banking day by cash deposit to our bank accounts and Hungarian domestic bank transfer, 1 day by Western Union, respectively 1 hour by credit card and Paypal. If Seller does not receive Customer's payment until these deadlines, order will be considered null and void and will be deleted.

18. orders are accepted day and night (24/7), their fulfilment can commence - after successful payment - between 8 and 19 o'clock on working days, between 8 and 13 o'clock CET on holidays in Hungary. Deliveries to any other countries are assured on working days, but Saturday might also be possible in many cases.

19. in Hungary, on Saturdays and holidays, between 13 and 21 o'clock CET, delivery can be requested against an additional shipping charge of 25 USD ( 5500 Forints ). Night delivery can also be requested every day between 21 and 8 o'clock CET against an extra fee of 60 USD ( 13200 Forints ), upon an agreement in advance. The same applies for shipping on Christmas and Easter days as well as on Hungarian national holidays: 15th March, 20th August and 23rd October. Seller does not deliver on New Year's Day.

20. possible shortest delivery deadlines are as follows
    in case of Hungary, it is generally 3 hours starting from the time of payment completion. In case of any other destinations, it is 24 hours ( 1 working day ) from that time. If Customer orders Express delivery service, shipping in Hungary may even be follow within 1 hour.

21. same-day orders to Hungary are accepted till 15 o'clock CET on weekdays as well as till 10 o'clock CET on Saturdays and Sundays. Deliveries on Saturday and Sunday are guaranteed only if Customer submits and pays for order till 15 o'clock on Friday before, at the latest, because some of Seller's florists may only work on Saturday and Sunday if need arises, otherwise they remain closed.

22. Seller is not responsible for any kind of network failures, for any data loss because of downtime, outage, technical failure as well as for delays because of closed hours of banks. We are not liable if Customer fails to read his order confirmation mail carefully, does not follow payment instructions written exactly in it and any kind of loss or damage arise on Customer's side as its consequence, especially such as money transfers to a wrong bank account, if Customer does not communicate all Western Union payment data required to pick up funds in time, if payment by Western Union is sent to a bad Payable-to name and address, if Customer transfers payment by Paypal to a bad address, etc.
    It may cause delivery delay or even suspension or refusal of shipping if Paypal does not transfer funds apparently paid by the Customer, to Seller's bank account or transfers funds with delay, by mistake, error or any other reason.

23. if Customer cancels order after payment completion, a limited refund is possible only as follows:
    Until 24 hours preceding the requested delivery time, 50 per cent of your payment can be refunded, after this time no refund is possible any more. It is up to negotiation between Customer and Seller that the paid sum would be used up for Customer's future orders. If Seller fails to deliver because of its evident and provable fault, all monies will be fully refunded to Customer.

24. Seller's and Supplier's representatives treat Customer's personal data confidentially and do not reveal them before unauthorized third persons. Customer may also require that his name must not be revealed even before Recipient. Seller provides payment options such as cash deposit to bank account and Western Union payment which remain confidential and leave no trace on Customer's side.

25. Customer will be immediately banned and excluded from all future services of this website in case of any abuse, cheating, swindling and fraud or any kind of attempts to do so. We will use all available means of law in force against the perpetrator to make all its material and moral damage be compensated. Seller is not liable for any abuse in connection with their name before third parties.

26. in case of dispute, Seller and Customer agree to try to settle it in a peaceful way. If it is unsuccessful, they may turn to competent court defined by law.