|Frequently asked questions|
- Who are you, how long and with whom have you been working ?
SzivNet Flower Delivery Service is a network of more than 110 independent local florist shops in Hungary. Since launching our activity in the beginning of 1999, we managed to build up our presence in all major towns including top-level local florists by whom - as far as we know - we have the largest shop network among flower delivery services in Hungary. Our florists often participate in competitions and exhibitions and many of them are internationally recognized florist masters. We also have versatile business connections with flower delivery companies in many countries, so reliable and timely delivery is guaranted in those cases as well.
We do our best to serve our customers completely and as quickly and exactly as possible and our most important purpose is to increase the number of our satisfied and returning customers.
- How can I order a flower gift from you ?
Please click on the available flower and wreath pictures and then you will see a description of the product and also its price by sizes and available discounts. Then, please fill in the form, provide all required data and press Submit order button to send it in. Watch your mailbox and look for your order activation mail. Click on the link in that mail and then your order will be submitted and activated. Besides the arrangements we have pictures about, you can also order accessories such as sweets, wine, champagne, vase, balloons, teddy bears, etc, furthermore roses exactly by stems and also our most frequent arrangements by value at the Quick order menu.
Your customized orders are also welcome, but your present may only consist of products being generally available in florist shops.
- Do you deliver to weddings and also to funerals ?
Yes, we do and these deliveries have always priority against our other orders. Funeral arrangements will be shipped to the location of the burial, one hour before the beginning of the ceremony, without any extra costs.
- What do your prices include on your page ?
They include the price of your present and its delivery fee in all those Hungarian locations where we have a florist shop (except for Budapest). See these locations h e r e. To other locations we charge additional shipping charge depending on the distance. Please select the appropriate distance on the order submission page or request information about it from our customer service.
You can see shipping charges to all settlements in Hungary as well as to some locations in the neighbouring countries being close to the border h e r e.
Deliveries can only be done to locations accessible by vehicle on paved public road. If the requested location is not accessible due to bad public road or bad weather conditions, Recipients will be notified and the present can be fetched by them personally at our nearest florist shop.
In Budapest we charge a delivery fee to all shipments which is : 14 US dollars ( 3080 Forints ).
- What are your prices in case of deliveries outside Hungary, in which countries and locations do you deliver ?
In case of deliveries to other countries, prices may be different from the ones to Hungary, but you must pay a minimal order value. We have no set price list for international deliveries, but we will compile an individual offer for you including delivery fee. We can inform you about where we can deliver within the given country and where not, after having contacted our partner floral service in that country. We suggest you should request information from our customer service before you submit your international flower order.
We deliver on our own prices to the locations of Slovakia, Croatia, Slovenia, Romania, Serbia, Austria and Ukraine being close to the border, but you need to pay a delivery fee calculated from our nearest florist in Hungary. In case of deliveries to Serbia and Ukraine, we charge double delivery fee.
Minimal order value in all other cases and to all countries is 159 US dollars ( 35000 Forints ), except for funeral wreaths. In case of funeral wreaths, the minimal order value is 318 USD ( 70000 Forints ).
We advise you should not be confused by the variety of floral websites on the whole internet who may even attract you with their cheaper pricing and conditions than ours seem to be. It occurs in many cases that these websites operate unmanned, without supervision even for weeks or months. Never submit any orders and never pay before you got into connection with their customer service because it may occur very easily that instead of a pleasant surprise for your recipient, you will be disappointed, you will encounter an unreliable or bad quality service or in the worst cases, you will be ripped-off, you will get no service for your money and your credit card data may be abused as result of your carelessness. SzivNet Flower Delivery Service is proud of the fact that we respond fast, often immediately to customer questions and inquiries which also assures that your present will be under control and in good hands until its final delivery to your recipient. Nevertheless, all our foreign partner companies are our reliable and trusted business connections verified many times.
How and when will my order be delivered ?
Delivery will be done always personally, by our local florist, from hand to hand at the requested address. We do not ship by post or by courier service companies such as DHL. ( You can view the difference between the two methods of delivery on this picture. )
In case of orders to Hungary, we can accept delivery deadline with a three hours' punctuality only. For instance, if you want your present to be delivered at 12 A.M., it can be done anytime between 10.30 A.M to 13.30 P.M. Exceptions are weddings and funerals, in these cases we deliver always on time. If you want a timely delivery in other cases, order our Express delivery service, then your present will have priority before others and will be delivered on time, even within an hour from payment completion.
Deliveries to other countries are possible on weekdays only, Saturday may also be OK in some cases. We generally cannot accept a more exact delivery time within the requested day, except for funerals and weddings. Those orders are delivered everywhere always on time.
I would like to attach a letter written by my own hands to my present. Is it possible ?
Yes, it is possible. Please contact our customer service first in writing, for this purpose. This service is available in case of orders to Hungary only and you must also take enough time into consideration which is needed for your letter to get to us by post.
What happens if the recipient is unreachable, is not at home or at the given address ?
In this case our agent will attempt to give your present to someone who can be expected to hand it over to the original recipient (for instance a family member, a receptionist in hotels, a nurse on the given department at hospitals, a security guard at offices, etc.). In these cases delivery will be regarded as done orderly. It is also important that you should provide your recipient's phone number to enable our delivering agent to be able to contact the her/him that way. If delivery cannot be successfully done by all means for the first time, you have to pay delivery fee for every further attempt, at least 14 US dollars ( 3080 Forints ) in each case. Repeated delivery service is available in Hungary only.
Will I be notified about the successful delivery ?
Generally, you will not, because we are notified by our delivering agents only in case if problem arises about your shipment. Fortunately, this happens very seldom and we will immediately attempt to contact you in this case.
Can I order other flowers than displayed on your page ?
Please contact our customer service by E-mail in this case.
How can you guarantee that the recipient will get exactly what I have ordered ?
The picture and the description of the arrangement you selected are always forwarded to our local florist who will execute delivery in your case and they will compile your present based on these. In case of possible lack on stock, small discrepancies may occur, but we will make every effort to create an arrangement of the same colour and look that you ordered.
How can you guarantee you will really fulfil my order exactly as I have requested ?
We have already delivered hundreds of bouquets and presents and we have satisfied and returning customers and also we can assure you of high-quality and professional work of our florists and they are delivering always timely and orderly. We are very proud of that no founded complaints about deliveries have arrived yet from our customers during our whole operation.
You can read some customer testimonials here.
Can I order a smaller present than shown on your site ?
Yes, you can, but we call your honourable attention that you must always pay the price for our minimal order which is 45 USD ( 10000 Forints ) in case of orders to Hungary.
The minimal order to all other countries ( except for funeral wreaths ) is 159 USD ( 35000 Forints ), in case of funeral wreaths it is 318 USD ( 70000 Forints ). Regretfully we are unable to accept orders from you below these values.
How much must I pay if I want to send only one rose ?
The minimal order value as written above.
How soon do I have to submit my order before the requested delivery time ?
In case of deliveries in Hungary, this final deadline is 15 o'clock CET on the day of delivery on weekdays. On Saturdays, Sundays and holidays it is 10 o'clock CET. In case of deliveries to other countries, the final deadline is 24 hours before the requested delivery time. Please note also that your payment must also arrive at us by that time.
It is advisable to submit orders in case of deliveries on Saturday and Sunday possibly until 15 o'clock on Friday before
because some of our florists may only work on Saturday and Sunday if need arises, otherwise they remain closed. We can only guarantee delivery on weekends if your order is placed and payment is completed on Friday at the latest.
- How and in which way can I pay to you ?
Before all, please kindly note that you have to pay for your order always in advance. Neither are payments accepted by our delivering agents nor can we go to you to collect your payment. Processing your order will follow as soon as we receive your payment.
For customers in Hungary, we suggest bank transfer or cash deposit to our accounts held at Hungarian Foreign Trade Bank (MKB) and National Savings Bank (OTP) which have branches countrywide and you can complete your payment personally, too, at all branches of these banks in Hungary. You can also pay us by credit card.
For customers outside Hungary, we suggest payment by Paypal or Western Union international money transfer or by credit card. Furthermore, you can also pay us by bank (wire) transfer. You can read about our payment conditions in details on our order submission page and there you can select the most suitable payment method for you.
We have also been offering the well-known Paypal since September, 2006. You must transfer us your payment to the account which will be written to you in your order confirmation mail. More details on order submission page and on the homepage of the company.
Last, but not least, may we call your honourable attention to read always carefully and follow your order confirmation mail. If you do not keep our detailed payment instructions exactly, we will not be liable for any kind of damage or loss which may arise as a consequence because of it on your side.
Do you accept payments by credit card ?
Yes, you can pay us by card using the services of the popular and widely-known Paypal. You do not even need to be a Paypal member to pay us by card, even though it is advisable to maintain a verified Paypal account for this purpose which makes your payment process easier. Terms of credit card acceptance are determined by Paypal in all cases.
My card has been declined. What should I do, how can I pay you ?
If your card is declined, do not make another attempt and do not force payment that way, either, but contact our customer service immediately. In this case, we will give you our bank account number where you can either transfer money to or deposit cash at the bank. Customers outside Hungary can also pay by Western Union as well.
Is your website secure for online payments ?
SzivNet Flower Delivery Service is offering SSL - encoded credit card payment option which is provided by Paypal , a well-known and recognized financial service company applied and preferred by lots of other websites. Customers who wish to pay by card, must enter appropriate payment data after order activation as requested on their secure payment page.
Paypal determines itself which cards they accept and from which countries and which not. We cannot influence them in this regard.
Upon successful payment, you will receive a confirmation that your card has been charged by the given sum. If your card is declined, you will get an error message.
You can only pay online by your card if your bank allowed that kind of transactions for it. Today most credit and debit cards are compatible for online payments. If your card is good to be used for CnP ( Card not Present ) payments, it means that its number is included in the database of international credit card centre and you may pay with it online.
Paypal's applied secure data transfer methods comply with the strictest available international norms. Payment is done on secure servers, we can neither see nor access any data of your card.
SSL is the abbreviation for Secure Socket Layer which is accepted and up-to-date encrypting method for these kind of payments. Paypal has its own encrypting key by which transfer data in a secure way. At this time, this encrypting method is applied by ca. 90 per cent of E-commerce transactions. Web browsers are encrypting credit card data before sending them to destination, so unauthorized persons cannot read and cannot make sense of them.
I would like to keep my order confidential before third persons. Can you help me in this case ?
If you do not want that your payment should appear in your bank or credit card statement, we suggest you should pay us by Western Union from outside Hungary as well as by cash deposit at either of our banks in Hungary. In these cases, no trace will be available regarding your purchase and payment, they remain in secret.
You may also keep your own name confidential before your recipient. In this case, check the No option at the corresponding question on order submission form.
Which payment method do you recommend primarily, which may be the best for me ?
This depends on your place of residence and the requested delivery time. Please see the table below.
|Your place of residence||Requested delivey time||Suggested payment methods|
|Hungary||Immediately or within 1-3 days||Bank (wire) transfer, Paypal, Cash,|
Deposit to bank account, Credit card
|Over 3 days||Bank (wire) transfer|
|Other countries||Immediately or within 1-3 days||Western Union, Paypal, Credit card|
|Over 3 days||Western Union, Bank (wire) transfer|
Do you have any price reductions ?
If you buy any arrangement being promoted in our daily flower offer (they can be found with a green background), you will receive 10 per cent allowance if you order them in small size and 20 per cent if you order them in medium or large size, on the given day.
For customers who have bought flowers from us before, we grant a loyalty discount of 6 USD ( 1320 Forints ).
If your order value reaches 120 USD ( 26400 Forints ), this loyalty discount will be 10 USD ( 2200 Forints ) for you.
If your order value is 200 USD ( 44000 Forints ) or more, your loyalty discount will be 20 USD ( 4400 Forints ).
These discounts are available only in case of deliveries in Hungary.
I have already purchased flowers from you and I have not received the above-mentioned loyalty discount this time. Why ?
There may be basically two reasons. Either you have not submitted your present order from that E-mail address which you used before or you have unsubscribed from our mailing list maintained for our customers of flowers or perhaps we have deleted your address from it because a mail bounced back from that address. In order to receive the loyalty discount, you are only requested to remain a subscriber to that mailing list, so that we could occasionally notify you about our promotions and discounts. If you unsubscribe, unfortunately you will lose your loyalty discount. If your E-mail address changed in the meantime or there is any other reason in your opinion why your loyalty discount is not indicated, please turn to our customer service with your complaint.
Do I have a final deadline until my payment must arrive at you from my order placement ?
Yes, you have. We are waiting for your payment 10 days by bank transfer from outside Hungary, 1 banking day by cash deposit to our bank accounts and Hungarian domestic bank transfer, 1 day by Western Union, respectively 1 hour from the time of order placement by credit card and Paypal transfer. If we do not receive your payment until the above-written deadlines, your order will be considered null and void and will be deleted.
What do sizes mean, how many pieces of flowers will the arrangement include ?
We cannot give you a definite answer on this question and it cannot be done so at all, either. It has no sense to view an arrangement as a mass of definite pieces of flowers because its aesthetic value is not depending on that. When we compile an arrangement, our primary objective is that it must be beautiful and both your recipient and you should like what we create. We can assure you in each case we will do our best to achieve the nicest result we can make out of your money.
In case of funeral wreaths, sizes do not mean the diameter of the wreath, but the quantity of material we use up for completing it. For small-size wreaths, we use up relatively few flowers, but large-size wreaths are decorated with plenty of flowers.
Can I order cut flowers from you exactly by stems ?
You can order fresh cut flowers by exact number of stems in case of roses only.
Can I order flower arrangements exactly by their value ?
You can order bouquets exactly by their value in case of most frequent species of flowers. Please look for Quick flower order on our website where you can simply submit your order after having selected colour, flower name, value and currency.
On which days and what time do you deliver?
In Hungary seven days a week in most cases, with the exception of New Year's Day, 1st of January. Delivery can be in Hungary between 8 and 19 o'clock CET on weekdays, between 8 and 13 o'clock CET on weekends and holidays. Our international partners do not deliver on weekends and holidays in general, but in many cases deliveries on Saturdays might be possible.
In Hungary, on Saturdays and holidays between 13 and 21 o'clock CET we can deliver for you against an addiditonal shipping charge of 25 USD ( 5500 Forints ). You can also request a night delivery every day between 21 and 8 o'clock CET against an extra charge of 60 USD ( 13200 Forints ), upon an agreement in advance.
Also upon agreement in advance, delivery is possible on Christmas days ( 25th and 26th December ), on Hungarian national holidays ( 15th March, 20th August and 23rd October ) as well as on Easter Sunday and Easter Monday, against an extra shipping charge of 60 USD ( 13200 Forints ).
Can I cancel my order after I had paid for it and will you refund my payment in this case?
Since flower arrangements are perishable products which are compiled especially upon your order, cancellation and refund are partially possible only. Until 24 hours preceding the requested delivery time, 50 per cent of your payment can be refunded, after this time no refund is possible any more. It is up to negotiation between you and us that your paid sum may also be used later on for your future orders. If we fail to deliver because of our evident and provable fault, your paid sum will be fully refunded to you.